Our Manufacturing Warranty

Tentsile will accept and replace any defective product with a manufacturing warranty straight out of the box. These units should be marked as defective and repairs@tentsile.com should be contacted with photos of the unit(s), to organise a replacement.

Claims of Defects under Warranty

Any damage, breakage or defect found after customer use needs to be assessed on a case-by-case basis. Tentsile will accept any fault considered to be manufacturer’s defect if the product is used within Terms of Use, as set out in Owner’s Manual. Tentsile will not accept any damage, breakage or defect caused by customer outside these Terms of Use. This would include setting up product outside guided Owner’s Manual instructions, recklessness, carelessness, misuse product or misunderstanding of product set up instructions provided. Our team will assess if the damage is covered by warranty, of customer error. In cases of warranty, Tentsile will ask to be put directly in touch with customer and we will pick up the unit and replace it directly with them. In cases of customer damage, the retailer can pass customer directly over to talk to our team. Tentsile will then organise for customers to send their unit in for repair.


Our product warranty does not cover the following:

  • Commercial use (for more information contact support@tentsile.com)
  • Poles, ratchets, and straps
  • Improper use
  • 磨損
  • 維護不當
  • 修改
  • Damage caused by severe weather / environmental conditions
  • Damage caused by snow load (1” snow load limit on all Tree Tents and Hammocks)
  • 如果過度磨損導致織物出現瑕疵
  • Leaking through fabric if it is suffering from UV degradation (often leaking fabric is in fact condensation on the inside of the fabric)
  • 紫外線降解
  • 冷凝,通常是由於缺乏通風造成的
  • 如果接縫或接縫密封膠帶過度磨損,則會漏出接縫
  • 如果因用力,卡紙或使用不當而造成拉鍊破裂
  • 如果因過度張緊/拉伸而導致接縫分離
  • 斷裂的扣環,如果受到過大的力或磨損
  • 手提袋/滾輪包如果超載,用於搬運其他物品或用作玩具,則會損壞
  • Damaged caused by usage around fire
  • Damaged caused by usage around sharp objects and shoes
  • Generation 2 products
  • Pre-loved products

Wear & Tear

All Tentsile products are fabric structures which will degrade over time due to wear and tear. This includes environmental conditions such as user care, storage conditions, packing conditions and UV exposure. Tentsile products comes with care instructions including; not to be left unattended for more than 1 week. Do not leave set up for more than 3 months at a time (product needs to be taken down and inspected every 3 months for damage and wear and tear to components). Products have differing levels of UV protection. Safari Connect – 3,500UV hours.


Tentsile will not be held liable for environmental damage caused by high winds, falling branches, damage made by animals or any other environmental factors. Safety checks to the product must be made every month and the product must never be left unattended in adverse weather.

The Tentsile Tree Tent is designed for play, relaxation, and camping/ sleeping. Never jump into, onto or use it as a trampoline or swing. It is not intended to be used for rock climbing, cliff faces, overhangs or above or next to large drops. Do not attach or secure the Tentsile Tree Tent to a movable platform or anchor; it is not intended to be used for such recreation or activities. Do not attempt to use this product for anything other than its intended purpose, and always observe height and weight limits.

Extend Warranties (US customers only)

US customers have the option to purchase an extended warranty at checkout. These warranties are fulfilled by a 3rd party company called Extend. To make a claim on an Extend warranty, please visit 延長 and use the virtual warranty assistant to make a claim.


如果我們無法修復您的舊產品,您的原始帳篷將不會浪費。 我們討厭任何以垃圾填埋場結尾的產品,因此我們始終致力於將織物和其他組件進行升級改造以創造新產品!


我們以最高標準製造產品,並提供有關如何安全設置和使用帳篷或吊床的詳細說明和指南。 因此,Tentsile對使用我們的產品造成的任何傷害概不負責。 請看以下 責任搖搖者 完整的細節。