Our Manufacturing Warranty
Tentsile will accept and replace any defective product with a manufacturing warranty straight out of the box. These units should be marked as defective and email@example.com should be contacted with photos of the unit(s), to organise a replacement.
Claims of Defects under Warranty
Our product warranty does not cover the following:
- Commercial use (for more information contact firstname.lastname@example.org)
- Poles, ratchets, and straps
- Improper use
- Damage caused by severe weather / environmental conditions
- Damage caused by snow load (1” snow load limit on all Tree Tents and Hammocks)
- Leaking through fabric if it is suffering from UV degradation (often leaking fabric is in fact condensation on the inside of the fabric)
- Damaged caused by usage around fire
- Damaged caused by usage around sharp objects and shoes
- Generation 2 products
- Pre-loved products
Wear & Tear
All Tentsile products are fabric structures which will degrade over time due to wear and tear. This includes environmental conditions such as user care, storage conditions, packing conditions and UV exposure. Tentsile products comes with care instructions including; not to be left unattended for more than 1 week. Do not leave set up for more than 3 months at a time (product needs to be taken down and inspected every 3 months for damage and wear and tear to components). Products have differing levels of UV protection. Safari Connect – 3,500UV hours.
Tentsile will not be held liable for environmental damage caused by high winds, falling branches, damage made by animals or any other environmental factors. Safety checks to the product must be made every month and the product must never be left unattended in adverse weather.
The Tentsile Tree Tent is designed for play, relaxation, and camping/ sleeping. Never jump into, onto or use it as a trampoline or swing. It is not intended to be used for rock climbing, cliff faces, overhangs or above or next to large drops. Do not attach or secure the Tentsile Tree Tent to a movable platform or anchor; it is not intended to be used for such recreation or activities. Do not attempt to use this product for anything other than its intended purpose, and always observe height and weight limits.
Extend Warranties (US customers only)
US customers have the option to purchase an extended warranty at checkout. These warranties are fulfilled by a 3rd party company called Extend. To make a claim on an Extend warranty, please visit 延長 and use the virtual warranty assistant to make a claim.
我們以最高標準製造產品，並提供有關如何安全設置和使用帳篷或吊床的詳細說明和指南。 因此，Tentsile對使用我們的產品造成的任何傷害概不負責。 請看以下 責任搖搖者 完整的細節。